Terms of Service
1. Agreement to Terms
These Terms of Service govern your access to and use of CustomerFlows, including customerflows.com, app.customerflows.com, and related services, features, content, and integrations. By creating an account, starting a trial, subscribing, or otherwise using the service, you agree to these Terms. If you use CustomerFlows on behalf of a business, you represent that you are authorized to bind that business to these Terms.
2. Eligibility and Accounts
- You must be at least 18 years old and legally able to enter a binding agreement.
- You must provide accurate account information and keep it up to date.
- You are responsible for protecting your login credentials and for activity under your account.
- You are responsible for the actions of team members you invite into your workspace.
3. Service Description
CustomerFlows is a revenue operating system for home service businesses. Features may include lead capture, CRM workflows, WhatsApp messaging, attribution, reporting, automation, and third-party integrations such as Google Ads, Meta, and Stripe. Available features depend on your plan.
4. Subscription Plans and Billing
- Paid plans, pricing, and feature limits are published at customerflows.com/pricing.
- New accounts may receive a free trial. After trial expiration, continued access requires an active paid plan.
- Subscriptions are billed in advance in USD through Stripe.
- Failed payments may result in retry attempts, suspension, or service interruption until payment is resolved.
- Applicable taxes are your responsibility unless we are required by law to collect and remit them.
5. Customer Responsibilities and Acceptable Use
- Use the service only for lawful business purposes and in compliance with applicable laws.
- Obtain required consents before messaging leads or customers through CustomerFlows.
- Do not send spam, abuse messaging services, upload malicious code, or attempt unauthorized access.
- Do not reverse engineer, resell, or misuse the service or its AI features.
- Comply with third-party platform terms when using integrations such as WhatsApp, Google, and Stripe.
6. Your Data and Integrations
You retain ownership of the data you upload or generate in CustomerFlows. You grant us a limited license to host, process, and display that data solely to provide, secure, maintain, and improve the service. When you enable integrations, CustomerFlows may access authorized third-party data necessary to provide the requested functionality, subject to our Privacy Policy and the relevant third-party terms.
7. Cancellation and Termination
- You may cancel at any time; cancellation takes effect at the end of the current billing period.
- We may suspend or terminate accounts for non-payment, unlawful activity, security risk, or Terms violations.
- After cancellation or termination, access may be limited and data may be deleted according to our retention practices.
8. Intellectual Property
CustomerFlows and its software, branding, site content, designs, and related materials are owned by Keilani Media Group LLC, except for customer-provided data. You may not copy, modify, distribute, resell, or create derivative works from the service except as permitted by law or with our written consent.
9. Disclaimers and Limitation of Liability
The service is provided on an "as is" and "as available" basis without warranties of any kind to the fullest extent permitted by law. We do not guarantee uninterrupted service, error-free operation, or specific business outcomes. To the fullest extent permitted by law, CustomerFlows is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill arising from use of the service.
10. Dispute Resolution and Governing Law
These Terms are governed by the laws of the State of Wyoming, United States. Before filing a formal dispute, you agree to contact us and attempt informal resolution. If informal resolution fails, disputes may be resolved by binding arbitration, except where applicable law permits otherwise or where equitable relief is sought to protect intellectual property or other legal rights.
11. Changes to These Terms
We may update these Terms from time to time. When material changes are made, we will update the effective date and provide notice where required. Continued use of CustomerFlows after the updated Terms take effect constitutes acceptance of the revised Terms.
12. Contact Us
If you have questions about these Terms, contact:
Keilani Media Group LLC
d/b/a CustomerFlows
30 N Gould St
Sheridan, WY 82801
United States
Email: [email protected]
Phone: +1 (307) 317-0832