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Terms of Service

Effective Date: March 15, 2026 | Last Updated: March 15, 2026

Keilani Media Group LLC ("CustomerFlows," "we," "us," or "our") | 30 N Gould St, Sheridan, WY 82801, United States | [email protected]

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Keilani Media Group LLC, doing business as CustomerFlows, governing your access to and use of the CustomerFlows website at customerflows.com, the web application at app.customerflows.com, and all related services, features, content, and applications (collectively, the "Service").

By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and the entity you represent.

If you do not agree to these Terms, do not use the Service.

2. Eligibility

The Service is available only to individuals who are at least 18 years of age and to businesses that are legally organized and operating in the United States. By using the Service, you represent and warrant that:

  • You are at least 18 years old.
  • You have the legal capacity to enter into a binding agreement.
  • If acting on behalf of a business, you have the authority to bind that business to these Terms.
  • Your use of the Service does not violate any applicable law or regulation.

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your account information promptly if it changes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys. You are responsible for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately at [email protected] if you become aware of any unauthorized use of your account.

3.3 Account Access

You may invite team members to access your account. You are responsible for the actions of all users you invite and for ensuring they comply with these Terms. We may restrict the number of team members based on your subscription tier.

4. Service Description

CustomerFlows is an AI-powered revenue operating system designed for home service businesses. The Service provides:

  • Lead capture and tracking: Website visitor tracking, form capture, call tracking, and WhatsApp message capture.
  • AI-powered qualification: Automated chatbot that qualifies inbound leads and routes them to your team.
  • CRM pipeline management: Customizable pipelines with deal tracking, stage management, and team collaboration.
  • WhatsApp Business integration: Unified inbox for sending and receiving WhatsApp messages through the Meta WhatsApp Cloud API.
  • Marketing attribution: Connecting ad clicks from Google, Meta, and other sources to lead creation and deal outcomes.
  • Automation workflows: Rule-based and AI-driven workflows for follow-up, task creation, and notifications.

The specific features available to you depend on your subscription tier. Feature availability is described on our pricing page.

5. Subscription Plans and Billing

5.1 Plans and Pricing

The Service is offered through paid subscription plans. Current pricing, features, and plan details are published at our pricing page. We reserve the right to modify pricing for future billing periods with at least 30 days' written notice.

5.2 Free Trial

New accounts receive a 14-day free trial with access to the features of the Growth plan. No payment is required to start the trial. At the end of the trial, your account will be suspended unless you subscribe to a paid plan. Your data will be retained for 30 days after trial expiration, after which it will be permanently deleted.

5.3 Billing

  • Subscriptions are billed monthly in advance on the calendar date your subscription began.
  • All fees are quoted and charged in US dollars (USD).
  • Payment is processed by Stripe, Inc. By subscribing, you authorize us to charge your payment method on file for all applicable fees.
  • If a payment fails, we will attempt to charge your payment method up to 3 additional times over 10 days. If all attempts fail, your account will be suspended until payment is resolved.

5.4 WhatsApp Messaging Costs

Your subscription includes a monthly allowance of WhatsApp messages. Messages exceeding the included allowance are billed at cost based on Meta's per-message rates for your recipients' regions. Overage charges appear as a separate line item on your monthly invoice. You can monitor your messaging usage and set spending caps within the application dashboard. We do not mark up Meta's messaging fees.

5.5 Taxes

All prices are exclusive of applicable taxes. You are responsible for any sales tax, use tax, VAT, or similar taxes imposed by your jurisdiction. We will collect and remit taxes where legally required.

5.6 Refunds

We do not offer refunds for partial billing periods. If you cancel your subscription, you will retain access to the Service through the end of your current billing period. For the 14-day free trial, no charges are incurred and no refund is applicable.

6. Cancellation and Termination

6.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting [email protected]. Cancellation takes effect at the end of your current billing period. Upon cancellation:

  • You retain access to the Service until the end of the paid period.
  • After the billing period ends, your account will be downgraded to a read-only state for 30 days, during which you may export your data.
  • After the 30-day read-only period, your account and all associated data will be permanently deleted.

6.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

  • You breach any provision of these Terms.
  • You use the Service for any unlawful purpose.
  • You fail to pay applicable fees after the grace period described in Section 5.3.
  • Your use of the Service poses a security risk to us or other users.
  • We are required to do so by law.

6.3 Effect of Termination

Upon termination for cause, your right to use the Service ceases immediately. We may, at our discretion, provide a 15-day window for data export. We are not liable for any loss of data resulting from termination for cause.

7. Acceptable Use

7.1 You Agree To:

  • Use the Service only for lawful business purposes.
  • Comply with all applicable laws, including laws governing electronic communications, data protection, and marketing.
  • Obtain all necessary consents before sending messages to your end-customers through the Service, including compliance with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act where applicable.
  • Comply with Meta's WhatsApp Business Policy and Commerce Policy when using WhatsApp features.
  • Keep your account information accurate and up to date.
  • Ensure that any content or data you upload to the Service does not infringe the intellectual property or privacy rights of any third party.

7.2 You Agree Not To:

  • Send unsolicited commercial messages (spam) through the Service.
  • Use the Service to harass, threaten, or deceive any person.
  • Upload or transmit malicious code, viruses, or any material designed to disrupt the Service.
  • Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or redistribute the Service without our prior written consent.
  • Use the Service to collect personal information from individuals in violation of applicable privacy laws.
  • Exceed the usage limits of your subscription tier through automated means or circumvent usage restrictions.
  • Use the AI features to generate content that is deceptive, defamatory, illegal, or that impersonates a real person without their consent.
  • Scrape, crawl, or otherwise extract data from the Service through automated means not provided by our API.

7.3 Enforcement

If we determine that your use violates these Terms, we may, at our sole discretion and without prior notice:

  • Issue a warning.
  • Temporarily suspend your account.
  • Permanently terminate your account.
  • Remove offending content from the Service.

8. Your Data

8.1 Ownership

You retain all rights, title, and interest in the data you upload, create, or generate through the Service ("Your Data"). This includes lead records, contact information, conversation content, deal data, and any other business data stored in your account.

We do not claim ownership of Your Data. We access Your Data only to provide and improve the Service, as described in our Privacy Policy.

8.2 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, and display Your Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete Your Data or close your account.

8.3 Data Portability

You may export Your Data at any time using the export features within the application. Upon account closure, we provide a 30-day window for data export as described in Section 6.1.

8.4 Anonymized and Aggregated Data

We may create anonymized and aggregated datasets derived from usage patterns across all accounts (e.g., average lead response times, conversion benchmarks by trade). These datasets do not identify you or your business and may be used for research, analytics, product improvement, and published industry reports.

8.5 AI-Processed Data

When you use AI-powered features (chatbot, lead qualification, conversation assistance), conversation context is sent to our AI providers (OpenAI and Anthropic) via their API. Per the API terms of these providers, data submitted through the API is not used to train their general models. We do not opt into any optional training data sharing programs. You may disable AI features at any time in your account settings.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its software, design, text, graphics, logos, trademarks, and all other materials (excluding Your Data), is owned by Keilani Media Group LLC and protected by copyright, trademark, and other intellectual property laws. You may not use our trademarks, logos, or brand name without our prior written consent, except as needed to identify the Service in the ordinary course of your business.

9.2 Feedback

If you provide us with suggestions, ideas, or feedback about the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate that Feedback into the Service without obligation to you.

10. Third-Party Services

10.1 Integrations

The Service integrates with third-party platforms including Meta (WhatsApp Cloud API), Google (Analytics, Ads), and Stripe (payments). Your use of these integrations is subject to the respective third party's terms of service and privacy policy in addition to these Terms. We are not responsible for the availability, accuracy, or practices of any third-party service.

10.2 WhatsApp-Specific Terms

Your use of WhatsApp features through the Service is subject to Meta's WhatsApp Business Terms of Service and WhatsApp Commerce Policy. You are responsible for compliance with these policies, including requirements around message templates, opt-in consent, and prohibited content. Violations of Meta's policies may result in your WhatsApp Business Account being restricted or suspended by Meta, which is outside our control.

10.3 Stripe-Specific Terms

Payment processing is provided by Stripe. By subscribing to the Service, you agree to Stripe's Services Agreement. We do not store your complete payment card information on our servers.

11. Service Availability and Modifications

11.1 Availability

We strive to maintain the Service at a high level of availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to scheduled maintenance (for which we will provide advance notice when possible), unscheduled maintenance, infrastructure issues, or causes beyond our control.

11.2 Modifications

We may modify, update, or discontinue features of the Service at any time. For changes that materially reduce the functionality included in your current subscription tier, we will provide at least 30 days' prior notice. If you do not agree with a material change, you may cancel your subscription before the change takes effect.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS.
  • THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
  • THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE.
  • THE QUALITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
  • AI-GENERATED RESPONSES WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR YOUR SPECIFIC BUSINESS SITUATION.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL KEILANI MEDIA GROUP LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
  • ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.
  • ANY DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
  • ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA.
  • ANY DAMAGES RESULTING FROM AI-GENERATED CONTENT OR RECOMMENDATIONS.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless Keilani Media Group LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service.
  • Your violation of these Terms.
  • Your violation of any applicable law or regulation.
  • Your violation of any third party's rights, including intellectual property or privacy rights.
  • Any messages sent through your account via the WhatsApp integration.
  • Any content, data, or material you upload, create, or transmit through the Service.

15. Dispute Resolution

15.1 Governing Law

These Terms and any disputes arising from or related to them shall be governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws provisions.

15.2 Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

15.3 Arbitration

If we cannot resolve the dispute informally, any controversy or claim arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Sheridan, Wyoming, or remotely at the mutual agreement of the parties. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.4 Class Action Waiver

YOU AND KEILANI MEDIA GROUP LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

15.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Keilani Media Group LLC regarding the Service and supersede all prior agreements, understandings, and communications.

16.2 Severability

If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, power failures, third-party service disruptions, or pandemics.

16.6 Notices

We may provide notices to you via email to the address associated with your account, through in-app notifications, or by posting on our website. You may provide notices to us at [email protected]. Notices are deemed delivered when sent via email or posted on the website.

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes:

  • We will update the "Last Updated" date at the top of this page.
  • We will notify registered users via email at least 30 days before the changes take effect.
  • We will post a prominent notice on our website.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

18. Contact Us

If you have questions about these Terms, contact us at:

Keilani Media Group LLC
d/b/a CustomerFlows
30 N Gould St
Sheridan, WY 82801
United States

Email: [email protected]
Phone: +1 (307) 317-0832