Right now your customer conversations are scattered, some in a personal phone, some in a shared line, some in messages a team member never forwarded. CustomerFlows puts every conversation, from every channel, in one inbox.
Provider-independent by design
The inbox is not tied to a single messaging app. It is provider-independent, channels plug in, so you connect whatever your customers already use and you are never locked into one vendor or waiting for us to "support" a channel before you can use it.
Live today: web chat, WhatsApp, email. Coming soon: Messenger, with more on the way. Your own provider: bring your existing SMS/MMS provider.
Every conversation, regardless of channel, lands in the same place, tied to the contact and the deal.
One screen, every conversation
Open the inbox and see every conversation at a glance: contact name, channel, last message, who is assigned, and the linked deal value. Unread conversations float to the top so you instantly know who is waiting.
Desktop: split-screen for speed
A split-screen layout, conversation list on the left, active thread on the right. Collapse the list into a narrow strip for more room, and click any avatar to jump back. Triage many conversations in minutes.
Mobile: tap, read, reply
On your phone it works like any messaging app. Tap a conversation to open it full-screen, reply, and go. Built for replying between jobs, between tours, between meetings.
Know what the AI already handled
Every message is marked, AI or human. The AI lead qualifier's messages carry a small bot icon; your team's show their initials. You never re-read a whole thread to figure out if someone already responded, you see exactly where to jump in.
Reply without switching apps
Type and send. Your reply goes out through the right channel automatically, from your business identity, the customer sees one continuous conversation. No hunting for the right app or account.
Every conversation connects to a deal
Each conversation is linked to the contact's deal, with the deal value visible in the list. Context travels with the lead instead of living in someone's personal phone, so anyone on the team can step in fully informed.
Built for teams
Assignment badges show who is handling each conversation, so two people never reply to the same customer with different answers. When someone needs help, a teammate can step in seamlessly.
Frequently asked questions
What does "provider-independent" actually mean?
The inbox is not built around one messaging service. Channels connect into it, so adding a new channel does not change how you work, and you are never locked into a single provider.
Can multiple team members see the same conversation?
Yes. All conversations are visible to your team, with assignment badges to coordinate who replies.
Will customers see AI and human as different senders?
No. Everything comes from your business identity on that channel. The customer sees one conversation.
Is there a limit on stored conversations?
No. Conversations are stored and searchable for the life of your account.