Replies in seconds, 24/7
New website chat and WhatsApp inquiries get a reply in seconds, including nights and weekends.
CustomerFlows vs ServiceTitan
Fast lead replies without ServiceTitan's cost or setup.
ServiceTitan is a full operating system for large field-service companies. If what you need is every new inquiry answered fast, CustomerFlows replies on website chat and WhatsApp in seconds, at a published price.
From $49/month
or $41/month billed yearly · Starter plan
Full Growth features. No credit card needed.
What you get
- Replies in seconds, 24/7
- A price you can see before you sign up
- Set up for your industry
- See which ads bring you work
A big platform doesn't answer the first message
ServiceTitan is quoted per technician and built for companies with dispatchers and office staff. A smaller business mostly needs the first reply sent fast, before the customer books someone else.
How it works
- 01
A customer messages you
From your website chat or WhatsApp, at any hour. CustomerFlows notes which ad or page they came from.
- 02
The AI replies in seconds
The first reply arrives in seconds. It answers questions from what you've told it about your business.
- 03
It asks your questions
The job, the place, how soon: whatever you need to know before you call back.
- 04
The lead is ready for you
The conversation and the answers wait in your inbox, and the lead sits in your pipeline, tied to its source.
How CustomerFlows does it
A price you can see before you sign up
Starter is $49/month with the AI lead qualifier, WhatsApp and unlimited contacts. No quote or sales call needed.
Set up for your industry
Choose your industry when you sign up and your pipeline stages and qualifying questions are ready to edit.
See which ads bring you work
Google and Meta attribution on every plan, from the first click to the won deal.
CustomerFlows vs ServiceTitan, side by side
What each costs
| Who | CustomerFlows | ServiceTitan |
|---|---|---|
| One person | Starter: $49/month, or about $41/month billed yearly. 2 seats, AI and WhatsApp included. | Not published. Each package is quoted per technician. |
| A team of 5 | Growth: $149/month for 5 seats, AI and WhatsApp included. Up to 5 extra seats at $22/month each. | Not published. Each package is quoted per technician. |
Which one fits
Choose CustomerFlows for
- ✓A published price, with the AI lead qualifier and WhatsApp on every plan
- ✓Ready the day you sign up, with pipelines and questions for your industry
- ✓Google and Meta ad attribution from the first click to the won deal
Choose ServiceTitan for
- •Dispatch and scheduling for many crews
- •Pricebooks, memberships and technician reporting
- •A full operating system for large field-service companies
What CustomerFlows doesn't do
- !No dispatch, scheduling, pricebooks, memberships or invoicing
- !No direct connection to ServiceTitan today
ServiceTitan is an operating system for large field-service companies, from dispatch to pricebooks to memberships. CustomerFlows does one narrower job: it answers each new inquiry in seconds, qualifies it, and tracks it to the won deal.
Feature comparison
ServiceTitan doesn't publish prices: its packages say "Request Pricing" and are priced per technician (ServiceTitan pricing, checked October 2026).
| CustomerFlows | ServiceTitan | |
|---|---|---|
| Price | Published, from $49/month | Quoted per technician |
| AI that answers new website chat and WhatsApp inquiries | Included on every plan, first reply in seconds | Not listed on the pricing page |
| Pipelines for your industry | Set up when you sign up | Configured during onboarding |
| Dispatch, pricebooks and memberships | Not included | Included |
Where ServiceTitan is the better fit
For a company with many trucks, dispatchers and a membership program, ServiceTitan's depth pays off. Dispatch boards, pricebooks, memberships and technician reporting are what it's built for.
Where CustomerFlows is the better fit
A price you can see. Starter is $49/month with the AI lead qualifier, WhatsApp and unlimited contacts. There's no quote to request.
Ready on day one. Choose your industry when you sign up and your pipeline stages and qualifying questions are ready to edit.
Which ads bring jobs. Attribution shows which Google and Meta campaigns brought each lead and each deal.
Using both
Some businesses run CustomerFlows for the first reply and the lead pipeline and a field-service platform for the work. There is no direct connection between CustomerFlows and ServiceTitan today. See the trade pages for HVAC, plumbing and electrical.
Why speed decides who gets the work
In a study of more than 2,000 companies, businesses that tried to contact a new lead within an hour were nearly seven times as likely to qualify it as those that waited longer.
- to the AI's first reply on a new inquiry
- Seconds
- replies on website chat and WhatsApp
- 24/7
- adds website chat and tracking to your site
- 1 script
- per contact, on every plan
- $0
One flat price, with no per-contact fees
Starter
For solo operators getting started with lead capture.
$49/month
or $490/year (about $41/month)
- ✓2 CRM pipelines
- ✓Unlimited custom fields
- ✓AI lead qualifier on website chat and WhatsApp
- ✓Google + Meta attribution
- ✓Unlimited contacts
- ✓2 team seats
14 days free with Growth features. No credit card required. Compare all plans
Questions
Can I use CustomerFlows and ServiceTitan together?
Yes. CustomerFlows answers, qualifies and tracks each lead up to the won deal, and ServiceTitan keeps dispatch, pricebooks and memberships. There is no direct connection between the two today, so you move won customers across yourself or with a CSV export.
Is ServiceTitan the better choice for a large company?
Often, yes. For many trucks, dispatchers and memberships, ServiceTitan's depth pays off. CustomerFlows doesn't dispatch, schedule or invoice.
How fast does the AI reply?
The AI's first reply to a new inquiry arrives in seconds, at any hour, on your website chat and on WhatsApp.
Can I bring my contacts from ServiceTitan?
Yes. Export your contacts from ServiceTitan as a CSV file and import them into CustomerFlows. Every plan includes unlimited contacts.
Is there a free trial?
Yes. Every new workspace gets 14 days free on the Growth plan, with every feature. No credit card is needed to start. Before the trial ends, you add a card and choose your plan; nothing is charged unless you do. If you choose Starter, everything you set up is kept and your automations pause until you move to Growth or Scale.
Fast lead replies without ServiceTitan's cost or setup.
Fast lead replies without ServiceTitan's cost or setup.
Start 14-day free trialFull Growth features. No credit card needed.