CustomerFlows vs ServiceTitan, for teams

Lead capture and attribution for teams that don't need ServiceTitan's size.

For teams that don't run a large fleet, CustomerFlows answers every inquiry in seconds, gives everyone one inbox and pipeline, and shows which Google and Meta campaigns bring the deals.

From $149/month

or $124/month billed yearly · Growth plan

That's $29.80 per user per month for a team of 5. Need more? Add up to 5 extra seats at $22/month each.

Start your free trial Working on your own? See the solo version

14 days free. No credit card required.

What you get

Ready on day one
Qualified leads become deals automatically
One shared inbox for the team
See which campaigns bring your team its deals

More software than the team needs

Large field-service platforms take time to set up and run. Meanwhile, the leads that matter most still need someone to answer them in minutes, not hours.

How it works

A customer messages you
From your website chat or WhatsApp, at any hour. CustomerFlows notes which ad or page they came from.
The AI replies in seconds
The first reply arrives in about 5 seconds on average. It answers questions from what you've told it about your business.
It qualifies the lead and creates a deal
Once your questions are answered, a deal appears in the right pipeline, ready for your team to pick up.
Your team sees who owns it
Assign the conversation to a teammate. Everyone works from the same inbox and the same pipeline.

How CustomerFlows does it

Ready on day one

Choose your industry and your pipeline, stages and qualifying questions are set up. Edit them any time.

Qualified leads become deals automatically

When the AI finishes your questions, a deal appears in the right pipeline, with the ad or page it came from.

One shared inbox for the team

Website chat and WhatsApp in one place for up to 5 people, or up to 10 with extra seats.

See which campaigns bring your team its deals

Google and Meta attribution on every plan, from the first click to the won deal.

CustomerFlows vs ServiceTitan, side by side

What each costs

Monthly prices. Source: ServiceTitan pricing, checked October 20, 2026.
Who	CustomerFlows	ServiceTitan
One person	Starter: $49/month, or about $41/month billed yearly. 2 seats, AI and WhatsApp included.	Not published. Each package is quoted per technician.
A team of 5	Growth: $149/month for 5 seats, AI and WhatsApp included. Up to 5 extra seats at $22/month each.	Not published. Each package is quoted per technician.

Which one fits

Choose CustomerFlows for

A published price, with the AI lead qualifier and WhatsApp on every plan
Ready the day you sign up, with pipelines and questions for your industry
Google and Meta ad attribution from the first click to the won deal

Choose ServiceTitan for

Dispatch and scheduling for many crews
Pricebooks, memberships and technician reporting
A full operating system for large field-service companies

What CustomerFlows doesn't do

No dispatch, scheduling, pricebooks, memberships or invoicing
No direct connection to ServiceTitan today

Why speed decides who gets the work

In a study of more than 2,000 companies, businesses that tried to contact a new lead within an hour were nearly seven times as likely to qualify it as those that waited longer.

Source: Oldroyd, McElheran and Elkington, “The Short Life of Online Sales Leads”, Harvard Business Review, 2011

average time to the AI's first reply: ~5 sec
replies on website chat and WhatsApp: 24/7
to set up: pick your industry and connect a channel: ~10 min
per contact, on every plan: $0

One flat price, with no per-contact fees

Growth

For growing businesses that need multiple pipelines, automation, and more team coverage.

$149/month

or $1,490/year (about $124/month)

That's $29.80 per user per month for a team of 5. Need more? Add up to 5 extra seats at $22/month each.

Up to 5 pipelines
20 custom fields
AI lead qualifier on website chat and WhatsApp
Google + Meta attribution
Unlimited contacts
Up to 5 team seats, plus up to 5 extra at $22/mo each
Up to 10 automation workflows
AI lead scoring

Start your free trial

14 days free with Growth features. No credit card required. Compare all plans

Questions

Can I use CustomerFlows and ServiceTitan together?

Yes. CustomerFlows answers, qualifies and tracks each lead up to the won deal, and ServiceTitan keeps dispatch, pricebooks and memberships. There is no direct connection between the two today, so you move won customers across yourself or with a CSV export.

Is ServiceTitan the better choice for a large company?

Often, yes. For many trucks, dispatchers and memberships, ServiceTitan's depth pays off. CustomerFlows doesn't dispatch, schedule or invoice.

How many people can use it?

Growth includes up to 5 team seats, and you can add up to 5 more at $22/month each ($200/year). Scale includes unlimited seats. Starter includes 2.

How fast does the AI reply?

The AI's first reply to a new inquiry arrives in about 5 seconds on average, at any hour, on your website chat and on WhatsApp.

Is there a free trial?

Yes. Every new workspace gets 14 days free with the features of the Growth plan. No credit card is required, and nothing is charged unless you choose a plan.