Privacy Policy
1. Introduction
CustomerFlows is a revenue operating system for home service businesses. This Privacy Policy describes how CustomerFlows collects, uses, stores, shares, and protects personal information when you visit customerflows.com, use app.customerflows.com, or connect third-party services including Google.
2. Information We Collect
2.1 Information you provide directly
- Name, email address, phone number, business name, business address, and trade type.
- Billing information processed by our payment provider.
- Support and communication content you send to us.
2.2 Information generated through use of the service
- Lead, contact, pipeline, workflow, and conversation records created inside CustomerFlows.
- Campaign attribution data such as UTM parameters, GCLIDs, and related conversion records.
- Usage, device, browser, and analytics information collected to operate and improve the service.
3. How We Use Your Information
- To create and manage accounts and subscriptions.
- To operate CRM, inbox, attribution, workflow, and reporting features.
- To provide support, security, fraud prevention, and service improvement.
- To connect ad clicks and closed deals so customers can measure marketing performance.
4. How We Share Information
We do not sell your personal information. We share information only as necessary to operate the service, comply with law, or carry out the features you request.
- With infrastructure and service providers acting on our behalf.
- With payment, messaging, analytics, AI, and advertising providers only as needed for those functions.
- With legal authorities when required by applicable law.
5. Google User Data Disclosure
CustomerFlows integrates with Google services for account authentication and advertising attribution. We request only the minimum Google permissions necessary to provide these features.
5.1 Google user data we access
- Google account email address, display name, and profile identifier for authentication.
- Google Ads campaign, spend, click identifier, and performance data when a customer enables Ads integration.
- Google Ads account and customer identifiers needed to connect and sync the authorized account.
5.2 How we use Google user data
- To authenticate the user connecting Google services to CustomerFlows.
- To display campaign spend, attribution, and performance inside CustomerFlows.
- To connect Google ad clicks to leads and closed deals.
- To upload offline conversion events back to the customer's own Google Ads account when authorized.
We do not use Google user data for marketing to the user, advertising profiling, or any unrelated purpose.
5.3 How we share Google user data
- We do not sell, rent, lease, or trade Google user data.
- We may send authorized offline conversion events back to the customer's own Google Ads account through the Google Ads API.
- Google user data may be stored on infrastructure providers acting only on our behalf under contractual confidentiality and data protection terms.
5.4 How we store and protect Google user data
- Encryption in transit using TLS 1.2 or higher.
- Encryption at rest for stored Google user data and tokens.
- Restricted access on a need-to-know basis with authentication and logging controls.
- OAuth tokens are never exposed to client-side code or shared with third parties.
5.5 Google user data retention and deletion
- Google OAuth identity data is retained for the duration of the active CustomerFlows account.
- Google Ads campaign and attribution data is retained to provide reporting during the active subscription.
- Google tokens are deleted when the Google connection is removed or the account is closed.
You may request deletion of Google-related data at any time by disconnecting Google services in CustomerFlows, deleting your CustomerFlows account, or emailing [email protected].
5.6 Google API Services compliance
CustomerFlows' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy , including the Limited Use requirements.
6. Your Rights and Choices
You may request access, correction, export, or deletion of your personal information, subject to legal requirements.
California residents and residents of other U.S. states with applicable privacy laws may have additional rights. We do not sell personal information.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Keilani Media Group LLC
d/b/a CustomerFlows
30 N Gould St
Sheridan, WY 82801
United States
Email: [email protected]
Phone: +1 (307) 317-0832