DMCA Copyright Policy

1. Respect for Intellectual Property

Keilani Media Group LLC respects the intellectual property rights of others and expects all users of the CustomerFlows platform to do the same. We comply with the Digital Millennium Copyright Act of 1998 ("DMCA"), 17 U.S.C. Â§ 512, and respond to notices of alleged copyright infringement that comply with the DMCA and other applicable intellectual property laws.

2. Reporting Copyright Infringement

If you believe that content available through the CustomerFlows platform infringes your copyright, you may submit a DMCA takedown notice to our designated agent. Your notice must include the following information:

Identification of the copyrighted work: A description of the copyrighted work that you claim has been infringed. If multiple copyrighted works are covered by a single notification, a representative list of such works.
Identification of the infringing material: A description of the material that you claim is infringing, including sufficient information to allow us to locate the material (e.g., the URL where the content is accessible, the account name, or a screenshot).
Your contact information: Your name, mailing address, telephone number, and email address.
Good faith statement: A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
Accuracy statement: A statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on behalf of the owner.
Your signature: A physical or electronic signature of the copyright owner or a person authorized to act on behalf of the owner.

3. Designated DMCA Agent

DMCA notices should be sent to our designated agent:

Name: DMCA Agent, Keilani Media Group LLC
Email: [email protected]
Mail: Keilani Media Group LLC, Attn: DMCA Agent, 30 N Gould St, Ste R, Sheridan, WY 82801, United States

We will respond to valid DMCA notices within 10 business days of receipt.

4. Actions We May Take

Upon receiving a valid DMCA notice, we may:

Remove or disable access to the allegedly infringing material
Notify the account holder whose content was removed
In cases of repeat infringement, suspend or terminate the offending account

5. Counter-Notification

If you believe that your content was removed or disabled as a result of a mistake or misidentification, you may submit a counter-notification to our designated DMCA agent. Your counter-notification must include:

Identification of the removed material: A description of the material that was removed and the location where it appeared before removal.
Good faith statement: A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
Consent to jurisdiction: A statement that you consent to the jurisdiction of the federal district court in the district where your address is located (or, if outside the United States, the District of Wyoming), and that you will accept service of process from the person who provided the original DMCA notification or an agent of such person.
Your contact information: Your name, address, telephone number, and email address.
Your signature: A physical or electronic signature.

Upon receipt of a valid counter-notification, we will forward it to the original complainant and restore the removed material within 10â€“14 business days, unless the original complainant notifies us that they have filed a court action seeking a restraining order.

6. Repeat Infringers

In accordance with the DMCA, we maintain a policy of terminating accounts of users who are determined to be repeat infringers. A "repeat infringer" is a user who has been the subject of more than two valid DMCA takedown notices for which a valid counter-notification was not filed.

7. CustomerFlows Content

All content on customerflows.com and within the CustomerFlows application â€” including text, software, graphics, logos, icons, images, audio, video, and documentation â€” is the property of Keilani Media Group LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our platform without our prior written consent, except as follows:

Your browser may temporarily cache copies of page content for display purposes
You may print or download one copy of a reasonable number of pages from customerflows.com for your own personal, non-commercial, informational use
If we provide social media features, you may take the actions enabled by those features

You may not:

Modify copies of any materials from our platform
Delete or alter any copyright, trademark, or other proprietary rights notices
Access or use any part of the platform for any commercial purpose not expressly authorized by these terms

8. Trademarks

"CustomerFlows," the CustomerFlows logo, the three-node icon, and "From First Contact to Lasting Relationships" are trademarks of Keilani Media Group LLC. You may not use these marks without our prior written permission, except to the extent necessary to accurately identify the Service in the ordinary course of your business (e.g., "We use CustomerFlows for lead management").

9. User-Generated Content

Content created by users within their CustomerFlows accounts â€” including contact records, deal notes, chatbot configurations, and pipeline structures â€” remains the intellectual property of the user. We do not claim ownership of your data. Our rights to process your data are limited to those described in our Terms of Service and Data Processing Agreement.

10. Contact

For copyright or trademark questions not related to DMCA:

Email: [email protected]
Company: Keilani Media Group LLC
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States