Here is how to delete account data, workspace data, or data you connected through Meta.
CustomerFlows deletes or anonymizes personal data within 30 days of a verified request. The exception is when we must keep limited records for security, fraud prevention, billing, tax, or other legal obligations. A deleted workspace is taken out of service right away. We hold it for up to 29 days so it can be restored if the deletion was a mistake. Then it is permanently deleted.
Workspace owners can delete a workspace in workspace settings. Each user can delete their own account in profile settings when ownership rules allow it.
Workspace admins can disconnect Meta integrations from Settings > Integrations. Disconnecting clears stored Meta tokens. It also stops CustomerFlows from getting new Meta Ads or WhatsApp provider events for that connection.
Email [email protected]. Include your account email, your workspace name, and the data you want deleted. Before we delete data, we may ask for proof that you control the account or workspace.
If you started a deletion request from Meta, include the confirmation code shown in the callback URL. That code helps us trace the signed request. We can do that without exposing Meta access tokens or customer data.
Send deletion requests to [email protected]. You can also read the full Privacy Policy.